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Why can I not call the Self Serve Yard?
Due to the fact that self serve yard is in such high demand, they are unable to take phone call inquiries. The good news is we have made it easy for you to check our stock and pricing online! You can see all the data that we can.
How can you guarantee the part is there?
It is a very hard process to stocktake every car out of our range of over 3000 to ensure parts are available/sellable. The website can be used as a guide, but always best to come down here and check for yourself!
What is your Warranty/Returns Policy?
The customer acknowledges that NO GUARANTEES or WARRANTIES are given on any parts personally selected by you and NO REFUNDS or EXCHANGES will be given.
I need an engine from the yard. How can I lift this into my trailer?
We offer our customers different options to assist them in removing the parts they need. We offer Trolleys @ the front gate as well as moveable engine cranes in the yard. We also have the option at each yard to then assist in securely loading your trailer or ute, with the required part
My part is a bit damaged, can I have a discount?
Unfortunately all of our vehicles are priced as they are, and being second hand we cannot do anything to alter pricing.
Why is there a $2 entry fee into Pick A Part
Your $2 entry helps assist us in the insurance costs for you as a customer to be in one of our self serve yards. It is a necessary step to help keep customers safe.
Why can I not bring my jack or grinder into the yard?
Because it is a breach in safety. Having jacks in the yard allows customers to unsafely lift vehicles off their secure stands, and could cause injury or harm to the customer. Grinders are a spark generating device, which can pose as a fire risk around vehicles.
Why can I not wear open-toed shoes in the yard?
Becuase it is also a breach in safety. Closed toe shoes give maximum foot protection. We have gumboots that you can use for free to enter our yard, and shoes that are available to purchase if you opt against wearing gumboots.
